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Still Accepting Graduation Orders 1 - 877 - 443 - SASH | ||
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Frequently asked Questions
How do I order?
Simply follow the instructions on the how to order page. You can also mail, phone, or fax in your order to us directly. If you would like an order form, just call or e-mail us and we will send one out right away.
Toll-Free 1 (877) 443 - SASH (7274)
(760)956-7891.
FAX (760) 956-1396
Do you accept checks?
Yes, we accept checks and money orders for your convience. Simply send a check or money order payable to The Sash Company along with your completed order form to:
The Sash Company
12221 Poplar Street, Ste 17
Hesperia, CA 92345
To make it even easier, call our office toll-free at 1(877)443-SASH or at (760) 956-7891 and we will fax you an order form right away.
We will begin processing your order as soon as we receive it. Please note that a $25.00 fee will be assessed for returned checks.
What credit cards do you accept?
We accept Mastcard, Visa,and American Express
Do I have to pay tax on my order?
Orders shipped to addresses in California will be charged 8.25% sales tax. Orders delivered to addresses outside of California will not be charged tax.
Do you ship C.O.D.?
No, we do not accept cash on delivery.
How soon will I get my order?
When you place your order and payment has been received, our seamstresses begin to handmake your sashes. 90% of all orders are shipped 10 working days after the order is placed. Organizations placing an order with a custom logo for the first time must allow additional time for artwork approval.
I need my sashes FAST - in five days - can you help?
While we encourage our customers to place their sash orders 3 weeks or more prior to their event, we understand that may not always happen. Rush orders can be placed with PRIOR approval, Just call our customer service toll-free at 1(877) 443 - SASH or (760) 956-7891. There is an extra charge for overnight shipping.
What is the status of my order? Has it shipped yet?
Once you place your order, you will be emailed an order confirmation. Once your order is shipped, we will send you a shipping confirmation with the tracking number included.
What if I want something on my sash that I don't see here? Or what if the number of words wont fit in the order box because my wording is too long?
Just call our office - we design sashes for organizations everyday and we can help you to create a sash that says exactly what you want.
What are your sashes made of? Are they washable? Will they look great for years and not fall apart, fray, and turn different colors like those other companies sashes?
Our sashes are made of Japanese Satin - it is heavier than bridal sain which is made of acetate. One touch of a French fri and your acetate sash is ruined. Japanese Satin has a beatuiful shine and can be HANDWASHED when soiled ! It will look as beautiful as when you took it out of the box! Our sashes will not fray, come apart, or turn colors like other companies sashes. Because we make sashes for clergy, our sashes are meant to be worn for many many years. Japanese satin is triple the cost of acetate bridal satin - a cost that we do not pass on to our customers. Once you've seen the difference, you'll never want acetate satin sashes again!
What is the difference between Graduation Sashes and Graduation Stoles?
There is no difference - Graduation stoles and Graduation Sashes are the same thing.
Refund Policy, Canceling/changing your order
The Sash Company's return policy is simple. We quarantee your satisfaction. If you are not satisfied with your purchase, return your unused sash within 30 days. We will gladly refund the purchase price, exchange it for the same sash, or credit the amount against the purchase of another sash. If for any reason you need to cancel or change your order please call us immediately at (760)956-7891. Due to the custom nature of our business, once sashes have been embroidered with your custom personalization (usually 2-3 days after placing your order) no cancellations are accepted. If you call us immediately with your change or cancellation, no charge will incur. Please, always check your final order and that all names and titles are spelled correctly.
Where are you located?
In Southern California.
All shipments are sent via UPS or USPS. Signatures are generally required in order to release packages valued at $100.00 or more. If your order is placed to a illegible or incomplete address, your order may be delayed.
I live outside the U.S., is that a problem?
We are happy to ship internationally at the same low prices. Remember, when you order all prices are quoted and must be paid in U.S. Funds. Allow ample time for your shipment to clear customs.
SAFE SHOPPING GUARANTEE
We guarantee that every online transaction you make with The Sash Company will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Customer Service Guarantee
We take pride in making sure each and every sash is delivered in beautiful condition We dedicate ourselves to our customers and those who proudly wear our sashes and stoles. If you are not satisfied for any reason, let us know and we will promptly send a replacement or provided you with a complete refund for the item, whichever you prefer.
Simply follow the instructions on the how to order page. You can also mail, phone, or fax in your order to us directly. If you would like an order form, just call or e-mail us and we will send one out right away.
Toll-Free 1 (877) 443 - SASH (7274)
(760)956-7891.
FAX (760) 956-1396
Do you accept checks?
Yes, we accept checks and money orders for your convience. Simply send a check or money order payable to The Sash Company along with your completed order form to:
The Sash Company
12221 Poplar Street, Ste 17
Hesperia, CA 92345
To make it even easier, call our office toll-free at 1(877)443-SASH or at (760) 956-7891 and we will fax you an order form right away.
We will begin processing your order as soon as we receive it. Please note that a $25.00 fee will be assessed for returned checks.
What credit cards do you accept?
We accept Mastcard, Visa,and American Express
Do I have to pay tax on my order?
Orders shipped to addresses in California will be charged 8.25% sales tax. Orders delivered to addresses outside of California will not be charged tax.
Do you ship C.O.D.?
No, we do not accept cash on delivery.
How soon will I get my order?
When you place your order and payment has been received, our seamstresses begin to handmake your sashes. 90% of all orders are shipped 10 working days after the order is placed. Organizations placing an order with a custom logo for the first time must allow additional time for artwork approval.
I need my sashes FAST - in five days - can you help?
While we encourage our customers to place their sash orders 3 weeks or more prior to their event, we understand that may not always happen. Rush orders can be placed with PRIOR approval, Just call our customer service toll-free at 1(877) 443 - SASH or (760) 956-7891. There is an extra charge for overnight shipping.
What is the status of my order? Has it shipped yet?
Once you place your order, you will be emailed an order confirmation. Once your order is shipped, we will send you a shipping confirmation with the tracking number included.
What if I want something on my sash that I don't see here? Or what if the number of words wont fit in the order box because my wording is too long?
Just call our office - we design sashes for organizations everyday and we can help you to create a sash that says exactly what you want.
What are your sashes made of? Are they washable? Will they look great for years and not fall apart, fray, and turn different colors like those other companies sashes?
Our sashes are made of Japanese Satin - it is heavier than bridal sain which is made of acetate. One touch of a French fri and your acetate sash is ruined. Japanese Satin has a beatuiful shine and can be HANDWASHED when soiled ! It will look as beautiful as when you took it out of the box! Our sashes will not fray, come apart, or turn colors like other companies sashes. Because we make sashes for clergy, our sashes are meant to be worn for many many years. Japanese satin is triple the cost of acetate bridal satin - a cost that we do not pass on to our customers. Once you've seen the difference, you'll never want acetate satin sashes again!
What is the difference between Graduation Sashes and Graduation Stoles?
There is no difference - Graduation stoles and Graduation Sashes are the same thing.
Refund Policy, Canceling/changing your order
The Sash Company's return policy is simple. We quarantee your satisfaction. If you are not satisfied with your purchase, return your unused sash within 30 days. We will gladly refund the purchase price, exchange it for the same sash, or credit the amount against the purchase of another sash. If for any reason you need to cancel or change your order please call us immediately at (760)956-7891. Due to the custom nature of our business, once sashes have been embroidered with your custom personalization (usually 2-3 days after placing your order) no cancellations are accepted. If you call us immediately with your change or cancellation, no charge will incur. Please, always check your final order and that all names and titles are spelled correctly.
Where are you located?
In Southern California.
General shipping
All shipments are sent via UPS or USPS. Signatures are generally required in order to release packages valued at $100.00 or more. If your order is placed to a illegible or incomplete address, your order may be delayed.
I live outside the U.S., is that a problem?
We are happy to ship internationally at the same low prices. Remember, when you order all prices are quoted and must be paid in U.S. Funds. Allow ample time for your shipment to clear customs.
SAFE SHOPPING GUARANTEE
We guarantee that every online transaction you make with The Sash Company will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Customer Service Guarantee
We take pride in making sure each and every sash is delivered in beautiful condition We dedicate ourselves to our customers and those who proudly wear our sashes and stoles. If you are not satisfied for any reason, let us know and we will promptly send a replacement or provided you with a complete refund for the item, whichever you prefer.
Our contact information
By email:
sales@thesashcompany.com
By standard mail:
The Sash Company
12221 Poplar Street
Suite 17
Hesperia, CA 92345
By phone:
877 443 SASH (between 9 am and 6 pm PST)
thesashcompany@yahoo.com
By email:
sales@thesashcompany.com
By standard mail:
The Sash Company
12221 Poplar Street
Suite 17
Hesperia, CA 92345
By phone:
877 443 SASH (between 9 am and 6 pm PST)
thesashcompany@yahoo.com
Shipping Information:
Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.
Refund, Returns and Cancellation Policies:
Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order status, how can they contact you if they have immediate questions, or what shipping options your store offers.
Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.
Refund, Returns and Cancellation Policies:
Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an order status, how can they contact you if they have immediate questions, or what shipping options your store offers.
